Support
Contact Our Team
Our customer support team is available to chat Monday–Saturday 8:00 am–4:30 pm (ET). In most cases you’ll hear back from us within one business day. You can email us at efoxworth43@gmail.com.
Contact Us
Most Frequently Asked Questions
Who can buy shares?
Anyone US citizen over the age of 18 from a qualifying jurisdiction and with a verified MyRacehorse account can purchase shares. Click here to set up your MyRacehorse account if you do not already have one.
What can I expect when seeing my horse in person?
We’ve put together this video that outlines what to expect when seeing your horse in person. It also covers some basic safety protocols to keep you and your horse safe.
I can’t log into my account, how do I recover my password?
If you’re having trouble signing in, follow this link and enter the email address you used to set up your account. We’ll email you a password reset link so you can set a new password for your account. Please note – the password reset page will not work if you’re already signed into a MyRacehorse account.
How do I withdraw funds from my wallet?
You can request a wallet withdrawal here. Once you’ve submitted a request, you’ll receive a check for your funds in 10-15 business days.